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Frequently Asked Questions About GiiNii™ Branded Products

GiiNii™

Thank you for bringing GiiNii™ products into your home.  Here are some frequently asked questions about our products.  If you have a question that is not addressed here, please refer to your Owners Guide.  Or, you may call our Customer Service Team at the number listed below.

  • How do I turn my digital picture frame on?
    GiiNii™ products are intelligently designed to be super simple to use. Click here to see our video tutorial on how to start using your new digital picture frame.
    Quick Start Guide
  • What should happen when I turn on my digital picture frame?
    As soon as you plug in your digital picture frame and press the Power button, the welcome screen will present pre-installed photos that will cycle continuously. To play your own photos, simply insert your memory card in to the appropriate memory card slot. Your frame will instantly load your pictures and start playing them.
  • What types of Memory Cards are supported?
    GiiNii™ players accept virtually every popular memory cards and in many cases, USB memory sticks. Check your camera to see what type of memory card you're using to see if it's compatible with your GiiNii™ player (the types are listed on your product package and in your Owners Guide).
  • What types of pictures can I view on my digital picture frame?
    Unlike many other brands of digital picture frames, your GiiNii™ digital picture frames play JPG (the most common photo format) as well as TIF and GIF images.
  • Can I play music and video on my digital picture frame?
    Not every GiiNii™ digital photo frame plays music. Some of our customers have told us that they just don't have a need for that. If your GiiNii™ player has audio capabilities, then it was built to play virtually every type of music (MP3 and WMA file formats). If your GiiNii™ player has video capabilities, then it will be able to play .AVI video files.
  • How do I program my digital picture frame for slide shows or to adjust the picture?
    Every GiiNii™ digital photo frame comes loaded with cool ways to show off your photos. It's easy to get program your new player. Click here to see our video tutorial on how to program your digital picture frame.
    How to Program Your Player
  • Can I connect my camera or my computer directly to my digital picture frame?
    Many of our customers have told us they prefer to use portable memory to transfer their pictures to their digital picture frames. That's why not every GiiNii™ digital photo frame is able to make a direct connection to a camera or PC. If your player has this capability, it will be noted on the package and in the Owners Guide.
  • How many pictures will my digital picture frame hold?
    This depends on two factors: a) how large each of your photos are (in megapixels) and, b) how large your memory card or installed memory is in the device. For example, a 128 MB installed memory or memory card can hold up to 140 2-megapixel pictures (a standard photo size). If your photos are much higher resolution, you would be able to store fewer photos. Take a look at our chart to see how this translates for your particular situation. GiiNii™ digital photo frames are designed to show individual photo images up to 10 megapixels.
    How Many Pictures Can I View
  • What is the warranty on my digital picture frame?
    Each GiiNii™ product carries a manufacturers warranty of 90 days to the original purchaser, if you have your original sales receipt and purchased your player at an authorized retailer. Please refer to your Owners Guide for details. We highly recommend every GiiNii™ owner register their player here on the web site, especially if you gave or received your player as a gift.
  • How do I contact GiiNii™ Customer Service?
    GiiNii™ Customer Service is available to help you 24 hours a day. Please call our toll free number from the United States or Canada at: 866-909-3550
  • How can I get replacement Owners Guides or Replacement Parts?
    We will gladly email replacement copies of Owners Guides in pdf format to registered owners. Registered owners may order replacement parts, if available, after the warranty period.