GiiNii™ offers customer support in four different ways:
1. On Line - Select your product on our Products Information page and find information about your particular product including Frequently Asked Questions, Downloadable User Guides
2. 800 Number Support - Our helpful customer service reps will do their best to answer all of your questions. If they can’t, they will alert us and we’ll get back to you. Our Toll-Free number is: 866-909-3550. Our hours of support are:
Monday – Friday: 7am – 7pm West Coast Time
Saturday & Sunday: 9am – 6pm West Coast Time
National Holidays: Closed
Languages Supported: English, Spanish, French
3. Live Chat Webinars - We have regularly scheduled chats with GiiNii technical teams to answer any questions you may have. Look for the next Webinar at the bottom of the Product Page for your particular unit.
4. Email To Customer Service - Send us an email with your question or comments and we’ll get back to you promptly. Click on this link or copy it on your email client to generate an email to us at: customerservice@giinii.com
GiiNii recommends you register your product to document the purchase date and get product updates. Register your product
